It’s now just over six months since the soft launch, please see below an update on the progress of Veterans’ Gateway and what is coming next for the service.
Veterans’ Gateway so far…
Since the soft launch on 03 April 2017, 1,143 telephone calls have been made to the Veterans’ Gateway helpline which have led to 419 referrals to 19 different partners. There have been 110,000 website sessions (71% of which are new users) with 686 users using the ‘ask a question’ function and 496 live chats taking place.
Since the launch of the service the top three areas of need for Veterans’ Gateway users have been Finance, Housing and Mental Wellbeing.